Refund policy

 

Returns

We accept returns within 30 days of the delivery. The item must reach us by day 30.

To be eligible for a return:

  • The item must be unopened and unused, in its original packaging.
  • Cutting the box, removing the tape or breaking the seal counts as opened.

We do not offer exchanges. To get a different size, return the item and place a new order.

Our return policy is at our discretion, and we may refuse a return.

Items we do not accept back

  • Heat packs. They are air-activated and may have started to activate in transit.
  • Cold packs and phase packs that have been opened, frozen or used.
  • Snake bags and deli cups that have been opened, for hygiene reasons.

Please check box sizes before you order. We cannot accept returns for a box that was ordered in the wrong size if it has been opened or used.

How to start a return

Email shipping@morphmarket.com with your order number and the items you want to return. We will reply with the return address. Do not send items back without contacting us first.

Restocking fee

Every accepted return has a restocking fee. The fee equals the real cost of shipping the order to you and back to us. It depends on the size, weight and distance of the package, so it can be more than what you paid for shipping at checkout.

Items refused at delivery are charged the same restocking fee.

Refunds

Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 5–10 business days, minus the restocking fee.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, email shipping@morphmarket.com within 3 days of delivery with your order number and photos of the items and packaging. We will send a replacement or refund at no cost to you.

Lost packages

Please enter your shipping address carefully. We are not responsible for orders sent to an incorrect or incomplete address. Check your tracking after your order ships. We are not responsible for packages lost by the carrier, but contact us and we will help you file a claim.